Shipping policy

This policy explains how we process and ship orders placed on our website. All our jewellery is handmade, so please read the timelines below carefully before ordering.

Where We Ship

We currently ship only within India. We do not offer international shipping at this time.

Order Processing Time

Because each piece is handmade, orders are processed in batches. Orders are processed every Monday, and it takes 3-5 business days from the processing date to prepare your order for dispatch. Orders placed after the weekly cutoff will be included in the following Monday's batch.

Delivery Time

Once dispatched, delivery within India typically takes 10-20 business days, depending on your location and courier service. This is in addition to the processing time above, so please plan for a total timeline of roughly 2-4 weeks from order date to delivery.

Shipping Charges

Shipping charges (if any) are calculated at checkout based on your delivery location and order value.

Order Tracking

Once your order is shipped, you will receive a confirmation email/SMS with tracking details so you can follow your package's journey.

Delays

While we do our best to meet the timelines above, delays can occasionally occur due to courier issues, weather, regional restrictions, or high order volume, especially around festive seasons or sales. We appreciate your patience and will keep you informed of any significant delay to your order.

Incorrect Address

Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately at manapatel44144@gmail.com or via Instagram DM at @mana.studio.in so we can try to correct it before dispatch.

Failed or Missed Deliveries

Our courier partners will attempt delivery to the address provided at checkout. If delivery fails because the address is incorrect or incomplete, the phone number provided is incorrect or unreachable, or there is no one available to receive the order after multiple delivery attempts, the customer is responsible for the resulting charges.

In such cases, couriers typically attempt delivery over a window of 1-2 weeks before returning the order to us. If the order is returned to us as undelivered for any of the reasons above, we will contact you to arrange redelivery. Any charges for reshipping the order or for correcting the address will need to be paid by the customer before the order is sent again.

To avoid this, please ensure your shipping address and phone number are accurate and complete at checkout, and that someone is available to receive the order during the delivery window.

Contact Us

For any shipping questions, reach us at manapatel44144@gmail.com or via Instagram DM at @mana.studio.in.